Refund and Return Policy
Thank you for shopping at Sky shoe center, your go-to destination for finest everyday products. We stand behind the quality of our products and want every purchase to be a positive experience. We understand that sometimes, a product may not meet your expectations, and our policy below outlines the conditions under which we accept returns and issue refunds.
Return Period
- 30-Day Return Policy: You can return most items purchased from Sky shoe center within 30 days of the delivery date.
Conditions for Returns
- Item Condition: Products must be returned in their original condition, unused, and with all original packaging, accessories, and manuals included. Items that have been used, altered, or damaged will not be accepted for return.
- Proof of Purchase: A valid receipt or order confirmation number is required for all returns and exchanges.
Non-Returnable Items
Some items may not be eligible for return, including:
- Special order items or custom-made products.
- Clearance items marked as “Final Sale.”
- Products that have been installed or used.
Process for Returns
- Contact Customer Service: Before returning an item, please contact our customer service team at 9857850051 to initiate the return process. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Packaging Your Return: Carefully pack the item in its original packaging and ensure that all accessories and manuals are included. Write the RMA number clearly on the outside of the package.
- Shipping: Return the package to the address provided by our customer service team. We recommend using a trackable shipping method as we are not responsible for lost or damaged shipments.
- Refund Processing: Upon receiving and inspecting the returned item, we will process your refund to the original payment method within 7 business days. Please note that shipping and handling fees are non-refundable.
Exchanges
If you received a defective or incorrect item, we’re here to help! Please contact our customer service team within 3 days of receiving your order to arrange for an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can address the issue. We will work with you to ensure a replacement is sent out as soon as possible and cover any shipping costs incurred in the return process.
Customer Service Contact Information
For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer service team:
- Email: giriaakash079@gmail.com
- Phone: 9857850051
We value your business and are here to provide assistance and ensure your satisfaction with every purchase from Sky shoe center.